problems with Gears of War for PC

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Postby tomthebomb » 2009.04.09 (20:06)

i got a windows vista, HP PAVILLION computer with the best graphic and video cards
but wen i first installed gears of war for it, it installed properly, but wen i tried to play it, it exited out and said i needed to reinstall it
so i uninstalled it and tried to install it again but now wenever i try to install it, it shows an error and says...
____________________
Unhandled Exception

Error Number: 0x800400702
Description: Failed to load DLL: GameuxInstallHelper

Setup will now terminate.
____________________
how can i fix this
Last edited by tomthebomb on 2009.04.30 (02:21), edited 2 times in total.

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Postby Snuggletummy » 2009.04.09 (20:16)

So... did you actually buy the game? or did you download it illegally? Because if you downloaded it illegally, we can't help you. Also, and not to sound like a douche, could you maybe strengthen up your grammar a bit?
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Postby tomthebomb » 2009.04.09 (23:13)

i actually bought the game, i used a cd and everything
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Postby Drathmoore » 2009.04.18 (18:16)

Wait... If you had a CD, why would you need to download the game. Surely you could just install it from the disk, couldn't you?

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Postby tomthebomb » 2009.04.30 (02:20)

well thats wat i did, i got download and install mixed up lol
i INSTALLEDthe game and it didnt work
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  • Friendship is like peeing on yourself: everyone can see it, but only you get the warm feeling that it brings.
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Postby tomthebomb » 2009.04.30 (02:21)

NEVERMIND, I FOUND OUT THE PROBLEM
apparently it doesnt work for vista which is really stupid
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  • Friendship is like peeing on yourself: everyone can see it, but only you get the warm feeling that it brings.
    Never take life seriously. Nobody gets out alive anyway.
    Girls are like phones. They love to be held, talked too but if you press the wrong button you'll be disconnected!
    There are no stupid questions, just stupid people.
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Postby Twistkill » 2009.04.30 (03:16)

tomthebomb wrote:[big text]NEVERMIND, I FOUND OUT THE PROBLEM[/big text]
apparently it doesnt work for vista which is really stupid
A quick check of the system requirements on Wikipedia shows that this is incorrect. The game does work with Vista. Considering that Microsoft is the developer of the series, making it incompatible with Vista would be ridiculous to begin with.

Secondly, the Wikipedia article also states an issue that could be causing your problem.
Expired Digital Certificates

In early 2009, an issue with a digital certificate, used to sign certain game-critical files as part of the Anti-Cheat mechanism, which expired on January 28, 2009, rendered the game unplayable without a temporary workaround of resetting the system clock to before the certificate expired.

Initial information from sources lead people to believe the issue was related to DRM within the game[34]. EPIC later acknowledged the problem, clarifying it as being not in relation to a form of DRM but instead to a form of Anti-Cheat, and notified end users that they "[were] working with Microsoft to get it resolved." [35][36]

This issue was corrected as of February 6, 2009 with a downloadable patch.[37]
Perhaps you could look into that patch and see if it fixes your problem.

Also, if you do manage to install it after this, right-click on the icon on your desktop and go to Properties. Make sure that you check the box that says "Run this program as an Administrator" or something of the like. Soldat had that compatibility problem for some of our Vista users as well.
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